SMARVOOWe want you to be happy with what you buy from Smarvoo Enterprise. This policy explains when and how you can get a refund. It forms part of our Terms of Service.
1. App subscriptions
- You can cancel a subscription at any time from your account or app-store settings. You will keep access until the end of the billing period you have paid for, and you will not be charged again.
- New subscriptions: if you are not satisfied, you may request a full refund within 7 days of your first payment.
- Renewals: if you forgot to cancel, contact us within 7 days of a renewal charge and we will refund it, provided you have not used premium features since the renewal.
- Subscriptions bought through the Apple App Store or Google Play are refunded through that store under its own policy. We are happy to help you with the request.
2. One-time digital purchases
Because digital content is delivered immediately, one-time purchases are generally non-refundable once accessed. We will always refund you if the content was not delivered, was faulty, or you were charged in error.
3. Smart furniture
- Damaged or faulty items: report the problem within 7 days of delivery, with photos. We will repair, replace or refund the item at no cost to you.
- Change of mind: unused items in their original packaging may be returned within 7 days of delivery. Return delivery costs are paid by the customer.
- Custom-made orders cannot be returned for change of mind, but are still covered for damage and faults.
- Cancellations: you can cancel an order for a full refund before it has been dispatched.
4. Duplicate or incorrect charges
If you were charged twice or charged the wrong amount, contact us and we will correct it promptly.
5. How to request a refund
Email info@smarvoo.com with your name, the email or phone number used for the purchase, the payment date and amount, and the reason for your request. We aim to respond within 2 business days.
6. How refunds are paid
Approved refunds are made to the original payment method. Once we process a refund, it usually reaches your account within 5 to 10 business days, depending on your bank or card issuer.
7. Contact
Smarvoo Enterprise
Lagos, Nigeria
Email: info@smarvoo.com
Phone: +234 816 539 6171